by Jessica Reed | Mar 6, 2020 | Customer Experience, frontpage, The Latest |
If we can offer one primary take away, it’s this: The ultimate goal of the hotel experience is to create memories that guests want to repeat and share. Perhaps we’re preaching to the choir here, but it’s worth reinforcing this objective because it’s more important... 
by Mood Media | Jun 23, 2017 | Customer Experience, The Latest |
We surveyed more than 11,000 consumers in nine countries across the globe to better understand the evolution of in-store Customer Experience. More specifically, we wanted to better understand why consumers might choose brick & mortar over online, what they most... 
by Mood Media | Feb 15, 2017 | Customer Experience, The Latest |
Consumers have changed in recent years and so has their customer journey. The customer experience allows brands not only to sell products or services, but to do so by creating an emotional connection with their consumers. It is an intangible asset that is gaining more... 
by Mood Media | Apr 8, 2015 | Customer Experience |
You might not be aware of it, but your brain is in a constant struggle to manage the huge load of information it receives through your senses. To do so, it must take shortcuts. Your brain has a smart way of drawing conclusions about the present, based on a combination... 
by Mood Media | Nov 18, 2014 | Customer Experience |
I received 98 emails in my personal email box yesterday. A few were personal emails, “real” letters, but most were solicitations. A big batch were from political candidates…it is that time of year. Many were subscription emails that I have requested. About a...