by Brad Bond | Sep 9, 2020 | Customer Experience, frontpage |
Customers are number one. This is a statement that anybody working in any kind of sales knows best. However, with so much focus on customers, it can be easy to forget about those who make them happy. AKA, your employees. Whether you sell clothing and... 
by Jessica Reed | Mar 6, 2020 | Customer Experience, frontpage, The Latest |
If we can offer one primary take away, it’s this: The ultimate goal of the hotel experience is to create memories that guests want to repeat and share. Perhaps we’re preaching to the choir here, but it’s worth reinforcing this objective because it’s more important... 
by Jessica Reed | Nov 29, 2018 | Customer Experience, The Latest |
For many years, businesses have employed sensory branding to enhance the shopping experience, increase brand awareness, and ultimately influence shoppers to purchase. Sensory experiences such as music, in-store ad messages and digital signage with stunning and... 
by Mood Media | Aug 23, 2017 | Customer Experience, The Latest |
Trends show shoppers want more than a final sale. Shoppers want an experience. A warm greeting. A welcoming environment. Perhaps a memorable moment. We want to be part of the story. We don’t just want to shop for a guitar. We want the FEELING that goes with it. We... 
by Mood Media | Jun 23, 2017 | Customer Experience, The Latest |
We surveyed more than 11,000 consumers in nine countries across the globe to better understand the evolution of in-store Customer Experience. More specifically, we wanted to better understand why consumers might choose brick & mortar over online, what they most... 
by Mood Media | Feb 15, 2017 | Customer Experience, The Latest |
Consumers have changed in recent years and so has their customer journey. The customer experience allows brands not only to sell products or services, but to do so by creating an emotional connection with their consumers. It is an intangible asset that is gaining more...