5 Tips to Navigating a Bad Customer Experience
Kevin Stirtz, an author, trainer, and professional speaker, has said, “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” It is the company’s responsibility to create a memorable...
read moreHow to Prepare Your Retail and Ecommerce CX Strategies For The Holidays
Today’s world celebrates contact-free solutions, hence the golden age of video conferencing and the rise of ecommerce. Customers and businesses alike have been leaning evermore heavily upon ecommerce for the last few years. It looks likely that this year...
read moreHow To Create Lasting Guest Loyalty with a Multi-sensory Hotel Experience
If we can offer one primary take away, it’s this: The ultimate goal of the hotel experience is to create memories that guests want to repeat and share. Perhaps we’re preaching to the choir here, but it’s worth reinforcing this objective because it’s more important...
read moreMusic Design’s Most Anticipated Releases
As each year comes to a close, we ask our Music Design team to look back at all of the music they listened to over that twelve month span and narrow down their favorites. In 2020, we're looking ahead and asking our Music Designers to share the releases they are...
read moreBest of: Music Design’s Favorite Albums of the Decade
As we close in on the end of the decade, our Music Designers decided to do one more look back at the last 10 years and spotlight a few of their favorite albums. As with all of our lists, the team's varied tastes leave for little overlap in their choices. But one album...
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