Live Series: Jane Ellen Bryant at the Mean Eyed Cat

We love that our company is based in the Live Music Capital of the World. In an effort to support our local music community, we've joined forces with our friends at the Austin Music Foundation for a monthly concert series at the Mean Eyed Cat! Mood Live is an intimate...
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LEADing the Way with our Executive Coaching Program

In February, our Human Resources team was invited to attend HR.com's LEAD (Leadership Excellence And Development) Conference in Nashville, TN. The conference aims to inspire members of the HR community and provide them with the insights and tools required to be better...
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Back to the Future: The Evolution of the In-Store Customer Experience

We launched an unprecedented study that recounts the history of in-store customer experience.

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Customer Experience

Customer Experience: A Brand that Aspires to be Loved

“Love. A short word, easy to spell, hard to define, and impossible to live without.” – Unknown The concept of love is easy to apply to many areas of life, but why is the word ‘love’ swirling around so much lately in brand campaigns?  Of course, love is our most...

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Customer Experience: Personal Touch

I received 98 emails in my personal email box yesterday. A few were personal emails, “real” letters, but most were solicitations. A big batch were from political candidates...it is that time of year. Many were subscription emails that I have requested. About a dozen...

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Customer Experience: Wake Up and Smell the Marketing

Sensory branding, or defining your brand through multiple senses, helps your business relate to customers in a deeper, more meaningful way than traditional visual marketing. Sensory branding is most effective when as many senses as possible are engaged – sight,...

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Customer Experience: Taking Mobile Interaction Inside the Store

In a recent feature on Forbes, contributor Drew Hendricks addressed methods businesses are using to integrate mobile technology into their customer service strategies. Areas that Hendricks’ article focuses on include creating mobile-friendly websites, keeping online...

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Customer Experience: It’s for Employees, Too!

As you know, the workplace is quickly filling up with connected-generation employees. The generation, born between the early 1980s and early 2000s are either hard at work already or quickly finishing up high school and college. According to Forbes, millennials will...

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Live

Recap: A3C Hip Hop Festival & Conference

If you spent a week in Atlanta, you’d suddenly be cruising in your Caddy to some Future, Gucci Mane or Goodie Mob too! Ok so maybe not a Caddy, but if you’re not a native, I’m sure A3C would have you feeling as if you were an ATLien for sure. For 5 days, Atlanta...

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Concert Recap: Majid Jordan at The Observatory North Park

On a warm night in late October, Majid Jordan graced the enormous Observatory North Park crowd with their divine presence. The alt. R&B duo released their self-titled debut album earlier this year, showcasing their slick, synth heavy take on modern R&B. Their...

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Concert Recap: Warpaint at The Fonda Theatre

Los Angeles is a great city for live music. There are tons of great venues all over town and, if you're willing to drive, it's not hard to find a good band. I recently took advantage of this by catching Warpaint at The Fonda Theatre. I was off to a late start and...

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Concert Recap: CRSSD Fest 2016

“If it ain’t broke, don’t fix it” - I’m pretty sure that’s the motto FNGRS CRSSD adhered to as they put on their fourth festival here in San Diego. They have the prized venue, global talent and great vibes all on lockdown, so it was easy for me to buy a ticket on...

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Concert Recap: Austin City Limits Festival 2016

This year, I was lucky enough to snag a wristband for the first weekend of the ACL (Austin City Limits) Music Festival. Having been a couple times before, I will say it was my favorite experience yet! The weather was gorgeous and I was familiar with the layout and...

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